By Binary Software SolutionsCompanyContactSales

Support

Help with Time Tracker.

Questions, bugs, or feedback — we're a small team and we read everything. Here's how to reach us and answers to the things people ask most.

Get help

Reach a real person.

Email support

info@binarysoftwaresolutions.net

Email us with any question or problem. Include your device and iOS version and, if it's a bug, what you were doing when it happened. We usually reply within two business days.

Beta feedback

Report it from TestFlight

If you're in the beta, the fastest path is TestFlight itself: open the TestFlight app, choose Time Tracker, and tap Send Beta Feedback — it attaches a screenshot and your device details automatically.

Email supportJoin the beta

Answers

Frequently asked questions.

Everything people ask about getting started, billing, privacy, taxes, sharing, and the back-office.

Getting started

Is Time Tracker on the App Store yet?

Not yet — it’s in an open beta on Apple TestFlight ahead of its App Store release. You can install it right now: Download on TestFlight. If you don’t have Apple’s free TestFlight app, the link prompts you to install it, then add Time Tracker. At launch it moves to the App Store and your data comes with you.

What does the beta cost?

Nothing. The TestFlight beta is free. Launch pricing applies only when it ships to the App Store.

Do I need Apple’s TestFlight app?

Yes — TestFlight is Apple’s free beta-testing app. Tap the download link on your iPhone, install TestFlight if prompted, then tap to add Time Tracker.

How do I get started once it’s installed?

A built-in guided setup walks you from install to your first billable event in a few taps — create a client, set the job-site location, add your services and rates, then start the clock. A separate company-setup flow captures your logo, EIN, and banking so invoices are ready to send.

Which devices does it run on?

iPhone, Apple Watch, and CarPlay today, with native iPad and Mac apps in the same beta. It’s a real native app on every screen — not a web page in a wrapper.

What version of iOS do I need?

A recent version of iOS on your iPhone. A few features need newer releases — Live Activities and the Dynamic Island require iOS 16.2 or later.

Do I need an account or a login?

No. Time Tracker works with no account and no sign-up. Your data syncs privately through your own Apple iCloud — there’s no server of ours in the middle.

Privacy & your data

Where is my data stored?

On your device and in your own private iCloud (CloudKit). There is no server of ours holding your records.

Can you — the developer — see my data?

No. Your data lives in your personal iCloud, which we can’t read. There are no analytics or advertising SDKs, and nothing is ever sold or shared.

Do you track me or show ads?

No tracking, no ads, no third-party analytics. In App Store terms this is “Data Not Collected.”

What does the app access, and why?

Only what a feature needs, with your permission: location for job-site arrival and mileage, the one contact you choose to import a client, your calendar to line work up with appointments, and the camera and microphone for receipt scanning and voice dictation. All of it is used on your device.

What happens if I’m not signed into iCloud?

The app still works and keeps everything on your device, but it won’t sync to your other devices until you sign into iCloud with iCloud Drive turned on.

How do I delete all my data?

In Settings, the “Danger Zone” erases every record with a deliberate, double-confirmed action, and the deletion propagates through your iCloud to all your devices as true removals. Removing the app and its iCloud data also clears it.

Tracking time

How do I start tracking?

One tap starts an event with the client, project, service, and rate already attached. A live timer sits at the top of your dashboard.

Can I track more than one job at once?

Yes. Run several timers at the same time — every open event is shown, and multi-timer states surface on the Lock Screen and Watch with a +N badge.

Can I pause and resume?

Yes. Pause for a break and resume when you’re back — paused time comes off the bill automatically.

Where can I start and stop a timer?

From iPhone, Apple Watch, Siri, a Home Screen widget, the running-event notification, the Live Activity, and CarPlay.

Can I describe the work by voice?

Yes — dictate the event description and it’s transcribed on your device.

What if I forget to stop a timer?

You can edit any event’s start and end times after the fact, so a forgotten stop is a quick fix rather than a lost day.

Does it round time the way I bill?

Yes. Each service carries its own rounding rule — 5, 10, 15, or 30 minutes, or by the hour, day, week, or month.

Billing calls, texts & email

Can I bill for phone calls?

Yes — start a call to a client from inside Time Tracker and a tracked event starts automatically, timed to the second and logged when you hang up. It’s the rarest thing the app does, and no other App Store tracker has it.

Do texts and emails get tracked too?

Yes. Starting a text or email to a client from the app opens a tracked, billable event so the quick touches don’t go unbilled.

Do I have to start the call from the app?

For automatic timing, yes — launch the call, text, or email from the client’s screen in Time Tracker so it can attach the event.

Can a client have more than one contact?

Yes — keep primary, admin, and billing contacts per client.

Calendar → billing

How does calendar billing work?

Put a client’s appointment on your Apple Calendar and it becomes a priced, billable line item on its own — no timer to start and nothing re-entered.

Is the sync two-way?

Yes. Your tracked work and your calendar stay in lockstep, on iPhone or Mac.

Does the calendar event need a timer?

No. The appointment itself is the billing line, priced to the right client, project, service, and rate.

Arrival detection & job sites

What is arrival detection?

Give each client (or project) a work location and Time Tracker recognizes when you reach the job site and starts the clock — no tapping required.

Can something nearby trigger it by mistake?

It re-checks a fresh GPS fix before starting, so a red light or a drive-by near the site can’t fake an event.

Does it stop when I leave?

Yes — it auto-pauses when you leave and auto-resumes when you return, so drive time and off-site breaks stay off the bill.

Can a project have its own geofence?

Yes. Each project can carry its own job-site geofence and crew assignments.

What location permission does this need?

Background arrival detection needs “Always” location access. You can set that in iOS Settings → Privacy → Location Services → Time Tracker.

Mileage & trips

How does mileage tracking work?

Drives record automatically as trips with a mapped route, live speed and distance, and layover detection — in the background, even with the screen locked.

Do I have to start a trip?

No. Trip detection runs start to finish on its own.

Can I turn a trip into money?

Yes — make any trip reimbursable and billable at your configured rate, or use it as a Schedule C mileage deduction.

Does it record while my phone is locked?

Yes — trip and location logging run in the background with the screen off.

Clients, services & rates

How do I add a client?

Create one in the app, or import a client from your Contacts in a single tap — the app reads just that contact’s name, company, work address, phone, and email.

What is the rate card?

A price list where each service carries its own rate, type, and rounding rule. Service, product, and recurring line types are supported.

Can a client default to a specific service?

Yes — each client can default the right service for calls, calendar, Watch, and CarPlay so the correct rate is attached everywhere.

Projects, objectives & tasks

What is a project?

A way to structure a client’s work, with live hours, billable and uninvoiced totals, objectives, and prioritized tasks.

Can I start a timer from a task?

Yes — start the clock straight from a task so time ties back to what actually got done.

Can I assign crew to a project?

Yes — assign people to a project, and share it with a subcontractor over iCloud (see Subcontractors & sharing).

Expenses & receipts

How does receipt scanning work?

Point the scanner at a receipt and it captures, straightens, and reads the total, merchant, address, date, and even the card’s last four — entirely on your device.

Is my receipt uploaded anywhere?

No. The OCR runs on device, there’s no per-scan limit, and nothing is sent to us.

Does it keep the original receipt?

Yes — it keeps the original high-resolution scan and its barcode as evidence, so a return or an audit is covered.

Can I charge an expense back to a client?

Yes — mark it reimbursable and it flows straight onto the client’s invoice.

Where are my receipt and invoice originals stored?

In your own iCloud Drive, in a location you choose in the back-office settings.

Invoicing & getting paid

How do I create an invoice?

Build one for a client and it snapshots the line items, freezes the rate and bill-to details, adds your banking, and is ready to send.

Can clients pay me directly?

Yes — your EIN and bank details print on every invoice for ACH or wire, so clients pay you directly with no processor fee.

What can I export an invoice as?

PDF, CSV, and QuickBooks Desktop (.iif), with export tracking so you know what’s been sent.

Does it hold PO and quote numbers?

Yes — line items snapshot with PO and quote numbers attached.

Taxes, reports & exports

Does it estimate my taxes?

Yes. Because it already holds your income, mileage, and expenses, it computes your quarterly self-employment tax in real time, on your device, with no bank connection.

What does the tax view show me?

The percentage to set aside on every payment, what you owe year-to-date, your projected year, and the exact amount due next quarter with its due date.

Can I export tax forms?

Yes — a filled IRS Form 1040-ES, a QuickBooks .iif file, or CSV.

Is there a mileage log for Schedule C?

Yes — a business mileage log ready for Schedule C, exportable as PDF or CSV.

Does it connect to my bank?

No. Every tax and report figure is computed from your own data in the app — nothing leaves the phone.

What reports are built in?

Year-to-date totals (hours, revenue, expenses, miles), the mileage log, and unbilled work plus reimbursable and non-reimbursable expenses — each exportable as a clean paginated PDF or CSV.

Subcontractors & sharing

Can I share work with a subcontractor?

Yes — invite a subcontractor and share a single project over iCloud. They get the tasks that matter and nothing else.

Will they see my other clients or my rates?

No. Only the one shared project is visible to them — your clients, rates, invoicing, and books stay yours.

What do they need on their end?

The app and their own iCloud account. There’s no shared server — the project syncs through Apple’s iCloud sharing.

Can a sub check in at the job site?

Yes — their phone can automatically check in at a job site defined on a device they can’t see.

Can a sub bring on their own subs?

Yes — the share link is re-forwardable down the chain, and everyone rolls up so the top of the chain keeps visibility.

How do I send an invite?

From the project’s share action, Time Tracker creates an iCloud invite you can send by Messages, Mail, or a link. When they accept, the shared project appears on their device.

Business back-office

Can I store my business documents?

Yes — a corporate-document vault holds your EIN letter and incorporation documents alongside your records.

Is there a chart of accounts?

Yes — keep a chart of accounts and a full-resolution archive of receipt and invoice originals.

Can it help me open a business bank account?

Yes — a one-tap package merges your company details and a bundled bank-routing directory to help you open a business account.

CarPlay & Apple Watch

Does Time Tracker work on CarPlay?

Yes — it runs on your vehicle’s CarPlay screen with client job sites on a live map, your route as a speed-colored breadcrumb, and a real posted-speed-limit sign. Arrival detection and mileage keep working with your phone in your pocket.

Can I run the timer from Apple Watch?

Yes — start, stop, and see running events on the Watch, and Time Tracker floats to the top of the Smart Stack while an event is active.

Do I get a Live Activity and Dynamic Island?

Yes — a Live Activity and Dynamic Island show the running event, with a +N badge when several timers are going (iOS 16.2 or later).

Are there widgets and Siri support?

Yes — Home Screen and Lock Screen widgets, plus Siri, can start and stop tracking.

Sync & troubleshooting

How does my data sync between devices?

Automatically and privately through your own iCloud (CloudKit). Sign every device into the same Apple ID with iCloud Drive on.

My data isn’t showing on a new device — what do I check?

Make sure the device is signed into the same iCloud account with iCloud Drive enabled, is online, and give it a moment: on a fresh install the first iCloud import can take a little while to download everything.

The app briefly shows it’s restoring — is my data lost?

No. That message means an iCloud import is still arriving. It’s telling you your data is on the way rather than showing a blank screen; it clears once the first sync finishes.

Arrival or mileage isn’t triggering — why?

These need “Always” location access with Precise Location on. Check iOS Settings → Privacy → Location Services → Time Tracker.

My timer notification or Live Activity isn’t appearing.

Make sure notifications and Live Activities are allowed for Time Tracker in iOS Settings, and that Focus modes aren’t hiding them. Relaunching the app re-establishes an active timer’s Live Activity.

Do features keep working in the background?

Yes — arrival detection, trip logging, and the running Live Activity all keep working with the app backgrounded and the screen locked.

The Apple Watch app won’t install.

Reinstall it from the Watch app on your iPhone (My Watch → Time Tracker), and make sure the watch has free storage. If it stalls, restart the watch and try again.

Pricing, trial & editions

What will it cost at launch?

At the App Store release: a one-time unlock of $1,299, or $300 a year — both starting with a free trial. Beta access is free.

What’s the difference between the two plans?

The one-time purchase is buy-once, use-forever with no renewals or processor fees. The annual plan is a lower up-front commitment that renews yearly. Both include a free trial.

Is there a free trial?

Yes — both launch plans start with a free trial.

What are the editions I’ve heard about?

One codebase, three markets coming at launch: General Contractor (the full flagship), Sub-Contractor (back-office gated off), and Gig / Rideshare (mileage, time, and receipts). Details are announced at launch.

If I test the beta, do I keep my data at launch?

Yes — your data lives in your own iCloud, so it carries straight over when the App Store version ships.

Still stuck?

Email us and we'll help you sort it out.